{"orderNumber":{"valueMissing":"This field is required.","tooLong":"Please check this field","tooShort":"Please check this field"},"orderEmail":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"contactEmail":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"contactFirstName":{"valueMissing":"This field is required."},"contactSurname":{"valueMissing":"This field is required."},"contactSubject":{"valueMissing":"This field is required."},"newsletter-popup-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"newsletter-footer-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"newsletter-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"}}

Help

Credit CardCREDIT CARD REFUNDS

As soon as our team receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail. Receiving this e-mail means that your return has been accepted.
The refund will be requested on the day your return is accepted, on the same Credit Card or Debit Card used to place your order.
Refund times will depend on the Credit/Debit Card company’s policies.


APPLE PAY REFUNDS

As soon as we receive your returned products and confirm that all the conditions have been met (see full Return Conditions), we will send you an email confirming your accepted return
The refund to the original form of payment associated with your Apple Pay account will be initiated within 24 hours, in the same currency.
Refund processing timelines will depend on banking company policies and local banking procedures.

NEED HELP?

If you have any question or need help with your account, you may contact us to assist you.

 

We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.

CLIENT SERVICE

PhonePhone: +39 0230321047
  From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.


EmailE-mail
From 9 am to 8 pm, Monday to Saturday