1. Securely repackage your item(s) in the original order box if possible, if not use appropriate packaging for shipment. Please ship your return items (we suggest using Russian Post) to:
VIA DELL'INDUSTRIA 12
36042 BREGANZE (VI)
ATT. To IMPORT DEPT
Remember to include 3 copies of the proforma invoice, necessary for the Customs clearance process, attaching them externally to the parcel. While filling out the proforma, please indicate the exact name, cost and a brief description of the goods you are returning.
Once the package was\ shipped, please communicate to our Client service the following information:
- Carrier used for the return
- Tracking number of the delivery
- Order Number
2. We will verify and accept your order within 1-3 business days (during peak season it might take up to 7 working days) from when we receive your return. We will send you an email to confirm the credit has been issued.
Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
If you have any question or need help with your account, you may contact us to assist you.
We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.