1. Securely repackage your item(s) in the original order box if possible, if not use appropriate packaging for shipment. Please ship your return items (we suggest using Russian Post) to:
DIESEL SPA B2C Returns C/O
DHL Supply Chain
Via Scovizze, 1 / 36033 ISOLA VICENTINA (VI) / Italy
Once the package was shipped, please communicate to our Client service the following information:
- Carrier used for the return
- Tracking number of the delivery
- Order Number
2. We will verify and accept your order within 1-3 business days from when we receive your return. We will send you an email to confirm the credit has been issued.
Diesel will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged.
If you have any question or need help with your account, you may contact us to assist you.
We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.